Discovering a serious water leak on your property can be distressing. However, taking prompt action can help minimise damage and prevent further issues. Testing your underground water supply will identify the leak’s source and assess the system’s overall condition.

As specialists in underground water services, we’ve put together some steps to help if you find yourself in this situation:

Shut off the water: Locate your main water valve and turn it off to stop the flow of water to prevent further damage and water loss. 

Address the cause: Once the water is turned off and the leak is under control, it’s time to address the underlying cause. This might involve repairing a pipe, replacing a faulty fixture, or tightening connections. If you’re uncomfortable doing this yourself, it’s best to leave it to a professional water engineer. 

Assess the source: determine where the leak is coming from. If you suspect the leak is coming from the underground water supply, look for signs of water pooling, soggy ground or unusually green patches of grass – these can indicate a leak in the underground pipes. 

Contact our water engineers to help you resolve the leak: We have the expertise, equipment and experience to identify and repair underground leaks without causing further damage to your property.

Document the damage: If the leak has caused any damage to your property or belongings, we recommend taking photos or videos to document the extent of the damage, as this may be helpful for insurance claims.

Take steps to prevent future leaks. Keep an eye out for any unusual increases in your water bill, as this could indicate a hidden leak. If you don’t have a water meter, find out why water meters are good below.

If you experience a more extensive water leak, it’s always best to seek professional help to assess any repairs needed to your water services. Water damage can lead to structural issues or health concerns in the case of lead water pipes if not adequately addressed.

If you suspect a water leak, you can contact our experienced water engineers here.