Following a leak on my property I contacted Brays and my experience has been really positive. From Karen and Linda in the office, to Shaun who came to see me swiftly within 24 hours, Andy who even replied to my email even though he was still on holiday and Danny, Kieran and Nathan who carried out the work replacing my pipe with minimal disruption.
They kept me informed throughout and left my property as clean as what was possible given the job they were doing. All of the above were polite and professional at all times.
Thank you to you all, excellent work and I would have no hesitation in recommending Brays.
Sharon Clark, Google verified review.
Excellent service from Tom and George who fixed not one but two fresh water leeks at our property today, these guys were polite professional and kept me informed every step of the way , plus a big thank you to Severn Trent water for acting so quickly in assessing the problem and raising the call to brays pipeline ,all completed in less than 24hrs, thanks again to all the team at brays.
Francis, Hollington Derbyshire, Google verified review July 2023
Great service from Brays Pipelines to install a new point of entry for mains water. After phoning in a panic after discovering a leak Andy was reassuring and promptly organised for the work to be done.
Richard and Kyle carried out the work efficiently and were polite and professional. No hesitation in recommending to others. Many thanks to you all.
Kath Jackson, Google Verified review July 2023
I would like to thank Lee, James and Jason for the work that they carried out for me.
Due to the issues I had with my water, Lee very kindly prioritised my assessment and worked with the relevant people to ensure my water was back to normal as soon as possible.
James and Jason carried out the work professionally and efficiently. They did a thorough job and made sure everything was working as it should before they completed the job.
I am very happy with Bray’s Pipelines.
Google verified review, July 2023
I spoke with the customer based in Coventry yesterday. He had private work completed by your guys 2 weeks ago. He was really pleased with the work, and said the lads were lovely and did a really good job.
Abigail Tibbetts, Community Relationship Advisor, Green Recovery – Lead Pipe Replacement
Just had a call from Mrs Fox in regard to free of charge Nathan and Harry are onsite carrying out today.
She was very impressed; said they are the best team ever!
They have had to contend with her dogs, the heat and have been working away all day on the repair, only took about 20 mins break, very kind and courteous and even sorted a bit of rein at the property where it will really help as she is disabled, and this was all uneven.
Feedback relayed from Severn Trent as part of the Green Recovery scheme.
We just wanted to thank Severn Trent SO much for the excellent service we have received all the way through on this job, not only the brilliant work from your hands on team but also those in your customer services who kept us promptly updated.
The first visit was made by Paul Reeves, Mark and Alex. Incredibly helpful, knowledgeable and friendly, who quickly found the source of the leak. The second visit today was by Ryan Hutchings and Michael Cooper. Again, another set of knowledgeable and very approachable superstars who soon completed and rectified the leak.
All the work with both of your teams couldn’t be faulted. It’s a shame I hadn’t made a cake for Ryan and Michael as Paul, Mark and Alex partook….Ryan and Michael had to make do with a bottle of Peroni each (which they took away with them of course!).
In this World where sometimes written thank you’s are not sent enough, I asked Ryan for some details to ensure that all the credit for good workmanship and helpfulness is passed on to your teams and he said the Gang Number is EAB01 (Brays Pipeline).
They are all a credit to Severn Trent. Thank you all so much.
Pauline and Keith Noble
We had a letter from Severn Trent water claiming they had detected a serious leak on our property. Andy from Brays Pipelines (suggested by the water board) arrived within 24 hours to conduct a free quote, and he fully tested the underground supply. He found no leakage whatsoever and demonstrated the flow meter to prove his findings. He refused to accept any payment and even telephoned Severn Trent to explain his findings.
I cannot speak highly enough of Brays pipework. Friendly, helpful and extremely knowledgeable.
Highly recommended (and recognised by the water authorities).
We had SSE out to fit smart meters to our property. After they had fitted them, we found out our combi boiler wasn’t working.
SSE had no out of hour plumbers that could attend that same night to restore our hot water and heating. With 2 children, this was a real problem for us.
We were essentially left to arrange a repair ourselves, although management at SSE would foot the bill and couldn’t apologise enough. Not great, but at least they would pay to put it right. These things happen.
I had heard good reports of Brays so decided to see if they could help.
Brays sent a plumber out called Darren.
I can’t speak highly enough of Darren or Brays.
They agreed to come out immediately, which was a nice surprise as it was late in the evening.
Darren was both knowledgeable and polite, and had our boiler working again the same evening. He is a credit to the firm.
I’ve been involved in the customer service industry for over two decades, and although people are quick to complain, rarely take the time to recognise good service. This was excellent service, and I have no problem recommending them to anyone.
Top marks for Brays, both plumbers and management. Superb service.
Colin Sneath, Facebook review 2017
After weeks of STWA not diagnosing our water pressure problem, Mat from Brays arrived. He was able to diagnose and solve the problem and make our house hold very happy again. He rang to say he was on his way, was polite and listened to the issues. All round very happy with this service-thank you and well done Mat.
Kerry Naylor, Facebook review 2019
If anyone needs any repairs or new work doing to their outside pipework we would like to recommend Brays Pipelines, Mansfield – a top class highly professional service. They kept us informed every step of the way. Very little damage to the garden – they even replaced the turf!
Honestly, stress free from this point. Severn Trent were also considerate and speedy from the point of inspection.
Fiona Jordon, Facebook verified review 2023
Fantastic and very well priced company to used, they replaced my waterline as we had a lead system feeding our house all the guys where professional 100% recommend them again!!!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value.
Antonio Mazzei, Google verified review.
My husband and I would like you to know how impressed we were with the team who connected our home to the new water mains. They were professional, polite, and cheerful at all times, even when they met with unexpected problems in the work, and they did their best to leave our property as they found it.
Their skill in removing individual bricks from paving and replacing them was superb.
Works completed at CV2 4DG
Brilliant job carried out this morning after we had a leak and ourselves and 3 neighbours had no water supply, Severn Trent put us in touch as it couldn’t be done by a regular plumber. Lovely guys , definitely recommend Thank you!
These guys came out after Severn Trent water had left us with a hole on the back yard n with no water. They were absolutely fantastic Andy the boss of this company couldn’t have done more for us he even cuddled me when I broke down crying n reassured me they would get the job done within a couple of hours. His team were at my property within 20 mins cannot recommend these guys enough THANK YOU.
There are some decent human beings out there ☆☆☆☆☆
Nicola Birks, Google verified review.
Just a heads up about the lead replacements carried out by Brays at CV5 9GD. The 2 lads that did the work to all three properties did so in a tidy and professional manner and were very helpful and polite.
Jez Charley, Severn Trent