Testimonials

Following a leak on my property I contacted Brays and my experience has been really positive. From Karen and Linda in the office, to Shaun who came to see me swiftly within 24 hours, Andy who even replied to my email even though he was still on holiday and Danny, Kieran and Nathan who carried out the work replacing my pipe with minimal disruption.

They kept me informed throughout and left my property as clean as what was possible given the job they were doing. All of the above were polite and professional at all times.

Thank you to you all, excellent work and I would have no hesitation in recommending Brays.

Sharon Clark, Google verified review. 

I spoke with the customer based in Coventry yesterday. He had private work completed by your guys 2 weeks ago. He was really pleased with the work, and said the lads were lovely and did a really good job.

Abigail Tibbetts, Community Relationship Advisor, Green Recovery – Lead Pipe Replacement

Just had a call from Mrs Fox in regard to free of charge Nathan and Harry are onsite carrying out today.
She was very impressed; said they are the best team ever!

They have had to contend with her dogs, the heat and have been working away all day on the repair, only took about 20 mins break, very kind and courteous and even sorted a bit of rein at the property where it will really help as she is disabled, and this was all uneven.

Feedback relayed from Severn Trent as part of the Green Recovery scheme.

We just wanted to thank Severn Trent SO much for the excellent service we have received all the way through on this job, not only the brilliant work from your hands on team but also those in your customer services who kept us promptly updated.

The first visit was made by Paul Reeves, Mark and Alex. Incredibly helpful, knowledgeable and friendly, who quickly found the source of the leak. The second visit today was by Ryan Hutchings and Michael Cooper. Again, another set of knowledgeable and very approachable superstars who soon completed and rectified the leak.

All the work with both of your teams couldn’t be faulted. It’s a shame I hadn’t made a cake for Ryan and Michael as Paul, Mark and Alex partook….Ryan and Michael had to make do with a bottle of Peroni each (which they took away with them of course!).

In this World where sometimes written thank you’s are not sent enough, I asked Ryan for some details to ensure that all the credit for good workmanship and helpfulness is passed on to your teams and he said the Gang Number is EAB01 (Brays Pipeline).

They are all a credit to Severn Trent. Thank you all so much.

Pauline and Keith Noble

We had a letter from Severn Trent water claiming they had detected a serious leak on our property. Andy from Brays Pipelines (suggested by the water board) arrived within 24 hours to conduct a free quote, and he fully tested the underground supply. He found no leakage whatsoever and demonstrated the flow meter to prove his findings. He refused to accept any payment and even telephoned Severn Trent to explain his findings.

I cannot speak highly enough of Brays pipework. Friendly, helpful and extremely knowledgeable.
Highly recommended (and recognised by the water authorities).

Thanks again

Steve Worsley